Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

6. Customer service is often viewed as the primary interface between logistics and marketing. Discuss the nature of this interface and how it might be changing.

8. Explain the relationship between customer service levels and the costs associated with providing those service levels.

10. Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.